Shipping Policy – Swig Lifes
At Swig Lifes, we’re committed to getting your order to you as quickly and smoothly as possible. This Shipping Policy outlines the details of our shipping process, including timelines, destinations, and related information for all orders placed through our website.
1. Order Processing Time
- All orders are processed within 1 business day of being placed. This means if you place an order on Monday, it will be processed and shipped on Tuesday; orders placed on weekends or holidays will be processed on the next business day.
- Processing time includes verifying payment details, preparing your items for shipment, and coordinating with our shipping partners.
2. Delivery Timeframe
- Once your order is shipped, you can expect delivery within 5 days, regardless of your location worldwide. This timeframe starts from the date of shipment (not the date of order placement).
- Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions, public holidays, or high shipping volumes. We work closely with our shipping carriers to minimize such delays, but we cannot guarantee exact delivery dates.
3. Shipping Destinations
- We offer shipping to all countries and territories worldwide. There are no restrictions on international shipping, and our delivery timeframe of 5 days applies globally.
4. Shipping Costs
- Global Free Shipping: We provide free shipping on all orders, with no minimum purchase required. There are no hidden fees or additional charges for shipping, regardless of the destination or the size/weight of your order.
- This free shipping offer applies to standard shipping methods. At this time, we do not offer expedited or express shipping options.
5. Tracking Your Order
- Once your order is shipped, we will send a confirmation email containing your tracking number and a link to track the progress of your shipment. You can also check the status of your order by logging into your Swig Lifes account on our website.
- Tracking information may take 1-2 business days to become active after your order is shipped, depending on the shipping carrier.
6. Customs and Duties
- For international orders, please note that your package may be subject to import taxes, duties, or customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or our free shipping offer.
- Swig Lifes is not responsible for calculating or collecting these fees, and we cannot predict the amount (if any) that may be charged, as they vary by country. We recommend checking with your local customs office for more information on potential charges before placing your order.
7. Address Changes
- If you need to change the shipping address for your order, please contact our customer service team at [email protected] as soon as possible. We can only update the address if your order has not yet been shipped. Once the order is in transit, we cannot modify the shipping details.
8. Lost or Damaged Packages
- If your package is marked as delivered but you have not received it, please check with your local postal service or shipping carrier first, as they may have left it in a secure location (e.g., with a neighbor, at a front desk).
- If your package is lost or damaged during shipping, please contact us at [email protected] within 7 days of the expected delivery date. Include your order number and photos of any damage (if applicable), and we will work with the shipping carrier to resolve the issue, which may include sending a replacement or processing a refund.
9. Contact Us
If you have any questions about shipping, tracking, or your order status, please reach out to our customer service team at: