Refund Policy – Swig Lifes

At Swig Lifes, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds will be processed for products bought through our website.

1. Eligibility for Refunds

  • Return Period: You are eligible for a refund if you return the product within 60 days from the date of delivery.
  • Condition of Products: To qualify for a full refund, the product must be returned in its original, unused, unopened, and undamaged condition, including all original packaging, tags, and accessories.
  • Exceptions: Customized or personalized products are not eligible for refunds unless they are defective or damaged upon receipt.

2. Return Process

To initiate a refund, please follow these steps:

  1. Contact Customer Service: Send an email to [email protected] with your order number, the reason for the return, and photos of the product (if applicable, e.g., for defective items).
  2. Receive Return Authorization: Our team will review your request and, if approved, send you a Return Authorization (RA) number and detailed instructions on how to return the product, including the return shipping address.
  3. Ship the Product: Package the product securely, clearly mark the RA number on the outside of the package, and ship it using a trackable shipping method. You are responsible for the cost of return shipping, unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped).
  4. Product Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1.

3. Refund Processing

  • Timeframe: If your return is approved, we will process your refund within 5-10 business days from the date we receive and inspect the returned product.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
  • Currency: All refunds will be processed in United States Dollars (USD), the same currency used for the original purchase.

4. Partial Refunds

In certain cases, a partial refund may be issued:

  • If the product is returned in a condition that does not meet the eligibility criteria (e.g., used, damaged, or missing parts), a restocking fee of up to 20% of the product price may be deducted from the refund amount.
  • If the original packaging is missing or damaged, a fee to cover the cost of packaging may be deducted.

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Products returned after the 60-day return period.
  • Products that have been used, altered, or damaged by the customer.
  • Gift cards.

6. Shipping Costs for Returns

  • Customer-Initiated Returns: If you are returning a product for reasons unrelated to defects or our errors, you are responsible for all return shipping costs.
  • Defective or Incorrect Items: If the return is due to a defective product, damage during shipping, or an error in your order (e.g., wrong item or size), we will reimburse you for the return shipping costs. Please provide a copy of the shipping receipt for reimbursement.

7. Contact Us

If you have any questions or need assistance with a refund, please contact our customer service team at:

[email protected]